Refund & Return Policy
Effective Date: 8/28/2026 Last Updated: 8/28/2026
At FormFit Packaging, we work closely with our customers to deliver packaging that meets their specifications. Because the majority of our products are custom-manufactured to individual customer requirements, our Refund & Return Policy differs from standard retail return policies. Please review this policy carefully before placing an order.
1. Custom Packaging Orders
Most FormFit Packaging products are custom-made based on specifications, materials, sizes, printing, and artwork provided or approved by the customer. Because these items are produced specifically for your order:
- Custom packaging orders are generally not eligible for return or refund once production has begun, except as described in Section 3 below.
- Approved proofs, artwork files, and specifications are considered final once confirmed by the customer. FormFit Packaging is not responsible for errors in a customer-approved proof.
- Minor variations in color, texture, or finish between digital proofs and final printed/manufactured products may occur due to the nature of production processes and do not qualify as a defect.
2. Order Cancellations
- Cancellation requests must be submitted as soon as possible after an order is placed.
- Orders may be cancelled without penalty only if production has not yet started.
- Once artwork has been approved and/or production has begun, cancellation may not be possible, or may be subject to charges to cover costs already incurred (such as materials, setup, or labor).
- To request a cancellation, please contact our team as soon as possible with your order details.
3. Defective or Incorrect Orders
We want you to be satisfied with your packaging order. If you believe your order arrived damaged, defective, or does not match the confirmed and approved specifications, please contact us within [Insert Number] days of delivery with:
- Your order number
- A description of the issue
- Photos of the product and packaging (where applicable)
Upon review, if FormFit Packaging determines that the issue resulted from a manufacturing error or does not match the approved specifications, we will work with you toward an appropriate resolution, which may include:
- A reprint or replacement of the affected items
- A partial or full refund, at our discretion
- Store credit toward a future order
Claims will not be accepted for issues resulting from customer-approved artwork errors, normal production variations, or damage occurring after delivery.
4. Non-Custom / Stock Items
If you purchase standard, non-customized stock items (where applicable), those items may be eligible for return within [Insert Number] days of delivery, provided that:
- The items are unused, unopened, and in their original condition and packaging
- You contact us in advance to request a return authorization
- Return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part
5. How to Request a Refund or Return
To initiate a return, refund request, or report an issue with your order, please contact us with your order number and details of your concern:
Email: [Insert Contact Email] Phone: [Insert Contact Number]
Our team will review your request and respond with the next steps.
6. Refund Processing
- Approved refunds will be issued to the original payment method used at the time of purchase, unless otherwise agreed.
- Please allow [Insert Number] business days for a refund to be processed and reflected in your account, depending on your payment provider.
- Shipping fees, if applicable, may be non-refundable except in cases of a manufacturing error on our part.
7. Damaged Shipments
If your order arrives visibly damaged due to shipping:
- Please note the damage with the delivery carrier if possible
- Take photos of the packaging and damaged items
- Contact us within [Insert Number] days of delivery so we can assist with a resolution
8. Sample Orders
If sample orders are offered, please note that sample fees, shipping costs, and any specific sample terms will be communicated at the time of the sample request and may not be refundable.
9. Changes to This Policy
FormFit Packaging reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Refund & Return Policy or need assistance with an order, please contact us:
FormFit Packaging:
Email:Â Sales@formfitpackaging.com
Phone:Â +1-757-936-8141
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA