Cancellation Policy

Effective Date: 8/28/2026 Last Updated: 8/28/2026

This Cancellation Policy explains the terms under which orders placed with FormFit Packaging (“FormFit Packaging,” “we,” “us,” or “our”) may be cancelled. Because most of our products are custom-manufactured, our cancellation terms differ from standard retail policies. By placing an order, you agree to the terms outlined below.

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1. General Cancellation Terms

• Cancellation requests must be submitted in writing (email or written communication) as soon as possible after placing an order.
• Whether an order can be cancelled, and whether any charges apply, depends on the stage of production at the time the request is received.
• FormFit Packaging will review each cancellation request individually and communicate the outcome, including any applicable charges.

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2. Before Production Begins

• Orders may generally be cancelled without penalty if production has not yet started (for example, before proof approval or material sourcing has begun).
• Any deposit or payment received may be refunded in accordance with our Refund & Return Policy, less any non-recoverable costs already incurred (such as design or proofing work, if applicable).

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3. After Production Has Begun

• Once artwork has been approved and/or production has started (including material sourcing, printing, or manufacturing), cancellation may not be possible.
• If cancellation is possible after production has begun, it may be subject to charges to cover costs already incurred, including but not limited to materials, labor, setup, and printing.
• FormFit Packaging will inform you of any applicable cancellation charges before finalizing the cancellation.

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4. Custom and Personalized Orders

Due to the custom nature of most FormFit Packaging products (including custom sizes, materials, printing, and artwork), orders that have entered production are generally considered final and are not eligible for cancellation, except at our discretion or as required by law.

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5. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible with the following information:

• Order number
• Reason for cancellation
• Any relevant details regarding the current status of your order

Email: Sales@formfitpackaging.com Phone: +1-757-936-8141

Our team will review your request and respond with next steps, including confirmation of whether the cancellation can be processed and any associated costs.

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6. Cancellations Initiated by FormFit Packaging

FormFit Packaging reserves the right to cancel an order at our discretion, including in situations such as:

• Inaccurate or incomplete order information
• Unavailability of required materials
• Inability to meet requested specifications
• Concerns regarding submitted artwork, including potential intellectual property issues
• Non-payment or failure to complete required order confirmation steps

If we cancel an order, we will notify you and, where applicable, process a refund in accordance with our Refund & Return Policy.

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7. Recurring or Multiple Orders

Cancellation terms for recurring orders, subscriptions, or multi-part orders (if applicable) will be confirmed on a per-account basis and may differ from the general terms outlined above.

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8. Related Policies

Please also refer to our:

• Refund & Return Policy for information on refunds related to cancelled orders
• Order & Quote Policy for information on how orders are confirmed and approved
• Payment Policy for information on deposits and billing

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9. Changes to This Policy

FormFit Packaging reserves the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

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10. Contact Us

If you have questions about cancelling an order, please contact us:

FormFit Packaging:
Email: Sales@formfitpackaging.com
Phone: +1-757-936-8141
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA